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ITIL - Lexikographie
ITIL - Buchstabe A
Accounting
Accountmanager
Accredited
ACD Automatic Call Distribution
Active Monitoring
Activity - Aktivität
Agreed Service Time
Agreement
Analytical Modelling
Alert
Application
AMIS
Application Portfolio
Application Management
Application Sizing
Architektur
Application Service Provider
ASP
Assembly
Assessment
Asset
Asset Management
Asset Register
Attribute
Audit
Availability Management
Availability - Verfügbarkeit
Availability Plan
ITIlL- Buchstabe B
Back Out
Backup
Baseline
Benchmark
Benchmarking
Best Practice
Brainstorming
BSI
Budget
Budgeting
Build
Build Environment
BCM - Business Capacity Management
BCM - Business Continuity Management
BCP - Business Continuity Plan
Business Customer
BIA - Business Impact Analysis
Business Objective
Business Operation
Business Perspective
Business Process
Business Relationship Management
Business Relationship Manager
Business Service
Business Unit
Business
ITIL - Buchstabe C
CAB - Change Advisory Board
Call
Call Centre
Call Type
Capability
Capacity Management
Capacity
Capacity Plan
Capacity Planning
CAPEX
Capital Item
Capitalization
Category
Certification
Change
Change Case
Change History
Change Management
Change Model
Change Record
Change Schedule
Change Request
Change Window
Charging
Chronological Analysis
CI-Type
Classification
Client
Closed
Closure
CMDB - Configuration Management Database
CMIS - Capacity Management Information System
CMM
CMS - Configuration Management System
Code of Practice
Cold Standby
Concurrency
Confidentiality
Configuration
Configuration Baseline
Configuration Control
Configuration Structure
Configuration Record
Configuration Management
Configuration Identification
Continous Availability
Continous Operation
Continual Service Improvement
Continuity Management
Contract
Control Perspective
Control Processes
Core Service
Core Service Package
Cost
Cost Benefit Analysis
Cost Centre
Cost Effectivenes
Cost Element
Cost Type
Cost Unit
COTS
Continuity Plan
Component
CCM - Component Capacity Management
CFIA - Component Failure Impact Analysis
Component CI
CI Configuration Item
CRAMM
Course Corrections
Countermeasure
CSF - Critical Success Factor
Crisis Management
Customer
Customer Portfolio
Capacity Plan
Cost Management
Contract Portfolio
Control
CTI - Computer Telephony Integration
Culture
ITIL - Buchstabe D
Document
Diagnosis
Development Environment
Development
Detection
Design
Depreciation
Dependency
Deliverable
DML
DIKW
Dashboard
Diagnosis Script
Differential Charging
Direct Cost
Device
Demand Management
Driver
Downtime
Do Nothing
Directory Service
ITIL - Buchstabe E
Evaluation
External Metric
External Customer
Expanded Incident Lifecycle
Exception Report
Event Management
Environment
Error
Escalation
Event
Estimation
eSourcing Capability Model for Client Organizations (eSCM-CL)
External Sourcing
Emergency Change Advisory Board (ECAB)
Emergency Change
Efficiency
Effectiveness
Early Life Support
Economies of scale
Economies of scope
End-to-End Monitoring
ITIL - Buchstabe F
Failure Modes and Effects Analysis (FMEA)
Fast Recovery
Fault
Failure
Fault Tree Analysis (FTA)
First-line Support
Fishbone Diagram
Fit for Purpose
Fixed Cost
Fixed Facility
Follow the Sun
Fulfilment
Function
Functional Escalation
Fault Tolerance
Facilities Management
Financial Management
ITIL - Buchstabe G
Governance
Gap Analysis
Gradual Recovery
Guideline
ITIL - Buchstabe H
Help Desk
Hierarchic Escalation
High Availability
Hot Standby
ITIL - Buchstabe I
IT Operations Management
IT Operations Control
IT Operations
Information Technology (IT)
IT Infrastructure
IT Service
IT Service Continuity Management (ITSCM)
IT Service Continuity Plan
IT Service Management Forum (itSMF)
IT Service Provider
IT Steering Group (ISG)
Information Security Management (ISM)
IT Directorate
Ishikawa Diagram
Infrastructure Service
Information Security Policy
Insourcing
Integrity
Interactive Voice Response (IVR)
Information Security Management System (ISMS)
Intermediate Recovery
Internal Customer
Internal Metric
Internal Rate of Return (IRR)
Internal Service Provider
Internal Sourcing
International Organization for Standardization (ISO)
Indirect Cost
Incident Record
Incident Management
Incident
Impact
Immediate Recovery
Identity
Invocation
Internet Service Provider (ISP)
ITIL - Buchstabe J
Job Description
Job Scheduling
ITIL - Buchstabe K
Knowledge Management
Knowledge Base
Kepner & Tregoe Analysis
Kano Model
Known Error
Known Error Record
Known Error Database (KEDB)
ITIL - Buchstabe L
Line of Service (LOS)
Live
Lifecycle
Live Environment
ITIL - Buchstabe M
Maturity
Market Space
Marginal Cost
Manual Workaround
Management System
Management of Risk (MoR)
Management Information
Managed Services
Major Incident
Maintainability
Maturity Level
Mean Time Between Failures (MTBF)
Monitoring
Monitor Control Loop
Modelling
Model
Mission Statement
Middleware
Metric
Mean Time to Restore Service (MTRS)
Mean Time To Repair (MTTR)
Mean Time Between Service Incidents (MTBSI)
ITIL - Buchstabe N
Net Present Value (NPV)
Notional Charging
ITIL - Buchstabe O
Objective
Office of Government Commerce (OGC)
Operation
Operational
Operational Cost
Operational Expenditure (OPEX)
Operational Level Agreement (OLA)
Operations Bridge
Opportunity Cost
Optimise
Outcome
ITIL - Buchstabe P
Proactive Monitoring
Priority
PRINCE2
Prerequisite for Success (PFS)
Practice
Post Implementation Review (PIR)
Portable Facility
Policy
PMBOK
Planned Downtime
Plan
Proactive Problem Management
Problem
Problem Management
Projected Service Outage (PSO)
Project
Programme
Profit Centre
Production Environment
Process Owner
Process Manager
Process Control
Process
Procedure
Problem Record
Pilot
Performance Management
Performance Anatomy
Pain Value Analysis
Pareto Principle
Partnership
Passive Monitoring
Pattern of Business Activity (PBA)
Percentage Utilisation
Performance
ITIL - Buchstabe Q
Qualification
Quality
Quality Assurance (QA)
Quality Management System (QMS)
Quick Win
ITIL - Buchstabe R
Release and Deployment Management
Release Identification
Release Management
Release Process
Release Record
Release Unit
Release Window
Release
Relationship Processes
RACI
Reactive Monitoring
Reciprocal Arrangement
Record
Recovery
Recovery Option
Recovery Point Objective (RPO)
Recovery Time Objective (RTO)
Redundancy
Reliability
Remediation
Return to Normal
Review
Rights
Risk
Risk Assessment
Risk Management
Role
Rollout
Root Cause
Root Cause Analysis (RCA)
Return on Investment (ROI)
Retire
Repair
Request for Change (RFC)
Request Fulfilment
Requirement
Resilience
Resolution
Resource
Response Time
Responsiveness
Restore
ITIL - Buchstabe S
Service Analytics
Service Asset
Service Asset and Configuration Management (SACM)
Service Capacity Management (SCM)
Service Catalogue
Service Acceptance Criteria (SAC)
Service
Separation of Concerns (SoC)
Security Policy
Security
Second-line Support
Scope
Scalability
Service Continuity Management
Service Contract
System
Standby
Standard Operating Procedures (SOP)
Standard Change
Standard
Stakeholder
Specification
Source
Snapshot
SMART
SLAM Chart
Single Point of Failure (SPOF)
Single Point of Contact
Simulation Modelling
Shift
Serviceability
Service Warranty
Statement of Requirements (SOR)
Status
Systems Management
SLO
Service Satisfaction Index
Service Satisfaction
SWOT Analysis
Supporting Service
Support Hours
Support Group
Supplier Management
Supplier and Contract Database (SCD)
Supplier
Super User
Strategy
Strategic
Storage Management
Status Accounting
Service Valuation
Service Culture
Service Management
Service Maintenance Objective
Service Level Target
Service Level Requirement (SLR)
Service Level Package (SLP)
Service Level
Service Knowledge Management System (SKMS)
Service Improvement Plan (SIP)
Service Hours
Service Failure Analysis (SFA)
Service Desk
Service Design Package
Service Design
Service Level Target
Service Level Management (SLM)
Service Level Agreement (SLA)
Service Management Lifecycle
Service Manager
Service Utility
Service Validation and Testing
Service Transition
Service Strategy
Service Sourcing
Service Request
Service Reporting
Service Provisioning Optimization (SPO)
Service Provider Interface (SPI)
Service Provider
Service Owner
Service Operation
Service Package
Service Pipeline
Service Portfolio
Service Portfolio Management (SPM)
Service Potential
ITIL - Buchstabe T
Tactical
Treshold
Threat
Third-line Support
Third Party
Test Environment
Test
Terms of Reference (TOR)
Tension Metrics
Technical Service
Technical Observation (TO)
Technical Management
Throughput
Total Cost of Ownership (TCO)
Type III Service Provider
Type II Service Provider
Technical Support
Type I Service Provider
Tuning
Trend Analysis
Transition Planning and Support
Tag
Transition
Transaction
Total Quality Management (TQM)
Total Cost of Utilization (TCU)
ITIL - Buchstabe U
Urgency
Utility
User
Use Case
Usability
Unit Cost
Underpinning Contract (UC)
User Profile (UP)
ITIL - Buchstabe V
Value Chain
Value for Money
Value Network
Value on Investment (VOI)
Variable Cost
Variable Cost Dynamics
Variance
Verification
Verification and Audit
Validation
Vulnerability
Vital Business Function (VBF)
Vision
Version
ITIL - Buchstaben W-Z
Warranty
Warm Standby
Work in Progress (WIP)
Work Instruction
Workaround
Workload
IT - Controlling und Investmententscheide
Diskontierungsfaktor
Tax Shield
IRR
OPEX - Operational Expense
CAPEX - Capial Expense
Kapitalwert
Zeitwert
Diskontierung
Kalkulationszinssatz
Backfilling
Fixe Kosten
Variable Kosten
Bilanzwirksame Ausgaben - Expense Capitalized
Ertrag - Revenue
Aufwand
Einzahlungen
Auszahlungen
Primäkosten
Erfolgswirksame Ausgaben
Sekundärkosten
Cashflow
CROI
ROI
Kapitalkosten - Cost of Capital
EBIT
NPV - Net Present Value
EBITDA
TVO
TCO
Applied Information Economics
DCF - Discounted Cash Flow
EV - Earned Value
Lifecycle-Cost
REJ
Identity-Management
Access Control Lists (ACLs)
Adaptive enterprise
Attribute Authority (AA)
Attribute based access control (ABAC)
Biometrische Authentisierung
Certificate Authority (CA)
Challenge-Response
Chinese Wall Policy
COCO
Conflict- of- intressts classes (COI classes)
Datenklassifizierung
Datenzugriff
Directories
Directory Service Markup Language (DSML)
Discretionary Access Control (DAC)
European Data Protection Directive
EU-Richtlinie (EuroSOX)
Food and Drug Administration Rule 21 CFR11 (FDA)
FISMA
Generic IAM
Gramm-Leach Bliley Act (GLBA)
Health Information Portability and Accountability Act (HIPAA)
Identität
Identitätsdiebstahl
Identity Management
Identity Provider (IDP)
Identity Web Services Framework (ID-WSF)
i-Name
Liberty Alliance
Mandatory Access Control (MAC)
Named user
NIST
openLDAP
Open Source Security Testing Methodology Manual (OSSTMM)
Passel
Passwort
Policy Based Access Control (PBAC)
Phishing
Protection bits
Risk Exposure – Risiko Budget
Risk Assessment Values (RAVs)
Role-Based Access Control (RBAC)
Relative Destinguished Name (RDN)
Rechte- Matrix
Rechtetrennung
Risikokategorie
Role Mining
Simple Authentication and Security Layer (SASL)
SOD - Separation of Duties
Shibboleth
Single Sign On - SSO
Steganografie
Symmetrische und asymmetrische Verschlüsselung
The Laws of Identity
Transport Layer Security (TLS)
Turnbull- Guidance
Web Service Inbteroperability Organization (WS-I)
X.500
X.509
Extensible Resource Identifier (XRI)
Zertifikat
BPM-Subbegriffe
WMS - Workflowmanagement System
CMS - Content-Management-System
OMS - Outputmanagementsystem
BI - Business Intelligence
Reifegrad
OLAP
EFQM
KVP
Data Mining
eTOM
NGOSS
OLTP
ISO 9001
ISO 20000
BSC - Balanced Scorecard
BSM
ITSM
KPI - Key Performance Indicator
PDCA - Deming - Wheel
ISO 27001
IT-Alignment Subbegriffe
Zachman Framework
Produktivitätsparadoxon
SAMM - Strategic Alignment Maturity Model
SAM - Strategic Alignment Model
Opensource - Subbegriffe
Webserver
Linux Distribution
Application Server
ODF - Open Document Format
J2EE
JAVA
BSD - Berkeley Software Distribution
GNU
GNOME
KDE
Software-Patent
Embedded Linux
Free Software
JBOSS
Linux
GPL - Global Public Licence
Apache
Offshore - Subbegriffe
PEST-Methode
TDC-Matrix
Virtualisierung-Subbegriffe
Virtueller Server
SONA - Service Oriented Network Architectures
Virtuelles Storage
Virtueller PC
Virtuelles Netzwerk
Compliance-Subbegriffe
Online-Backup and Recording
Denial of Service
Spam
UTM - Unified Threat Management
GebüV
Secure Remote Access
Basel II
COSO
Solvency II
SOX - Chap. 404
Threat Management
Anti Spam
CMMI
CobIT
ECM-Subbegriffe
Langzeitarchivierung
DLM - Document Lifecycle Management
DAM - Digital Asset Management
CTR Compliant Transaction Recording
Dokumentenmanagement
ILM
Records Management
Collaboration
CMS - Content Management System
SOA-Subbegriffe
SOA - Prozessmanagement
Business Exception
BPR - Business Process Reengineering
Business Rule
BPML - Business Process Management Language
BPMN
BPMS
Business Logic
SOA - Projektmanagement
UML - Unified Modelling Language
RUP - Rational Unified Process
Lasttest
Systemtest
Requirements Management
Dokumententest
Akzeptanztest
Komponententest
Maintainability
Objektorientierte Programmierung
Verteilte Programmierung
Funktionale Programmierung
IAD - Iterative Application Development
Extreme Programming
Spiral Model
Modulare Programmierung
SOA - Kernbegriffe
Service Contract - SOA
Code Generation
Choreography
Authorization - Autorisierung
Authentication
Coupling - Kopplung
ACID
LDAP
SAML - Security Assertion Markup Language
MOM - Message Oriented Middleware
Granularity - Granularität
CORBA - Common Request Brokerage Architecture
EJB Enterprise Java Beans
IDL
Integrität - Integrity
BPEL
UDDI
WACML
Registry - SOA-Kontext
OASIS
AJAX
SOAP
MDM - Masterdatamanagement
Web-Service
ESB - Enterprise Service Bus
WSDL
Repository
SOA - Strategie und Architektur
Roadmap
Agility
QoS
Legacy
Agile Enterprise
EAI
Business Agility
Enterprise Architecture
Unternehmens-Bebauungsplan
Nicht zugeordnet
CMO - Current Mode of Operations
Storage
Businesscase
Housing and Hosting
BS 7799
TMO - Target Mode of Operation
BPO
Roadmaps - Processmaps - Pflichtenhefte - Shop
Ihr Warenkorb
Allgemeine Geschäftsbedingungen
Mein Konto
Die Knowledgebase
Gartner Hype 2008 - 2009
Augmented Reality
Cloud Computing
TVIT - Total Value of IT
Offline AJAX
Social Software
Social Bookmarking
Social Networking
Social Network Analysis
Wiki
Web 2.0
Telepresence - Telepräsenz
Prediction Markets
Speech to Speech Translation
Event Driven Architecture
IPv6
Blog
Corporate Blogging
Collective Intelligence
Mashup
Quantum Computing
Mesh Network
Enterprise Instant Messaging
Location Aware Technology
Location Aware Application
RFID
Corporate Semantic Web
Grid-Computing
OOXML - Open Office XML
Model Driven Architecture
Presse & Blog
Kurse und Trainings
IT-Management
BPM und ITSM
Business und IT interdisziplinär
Redaktion - Stichworte - Richtlinien
Shortlists - Lösungsempfehlungen
Shortlist - Asset Discovery - SW-Verteilung
Shortlist - Systemüberwachung
Fortbildung Projektmanagement
Shortlist - Servicedesksystem - Tier2
Fortbildung ITSM - e-Learning
Code of Ethics - Shortlist - Einschränkungen
News-Syndication